Terms of service

CANCELLATION & REFUND POLICY - CATERING & GIFTS:

Catering boxes:
We understand that sometimes circumstances can change, but as we order our produce fresh and allocate time towards your order we have introduced the following cancellation policy & refund policy for all catering boxes. 

- Refund is available if 48 hours notice is provided. 

- Credit is available if 24 hours notice is provided.

- Same-Day cancellation is unfortunately not possible. 

If your platter box/catering box order is or exceeds $400.00 and you wish to cancel or significantly decrease your order, we request that you provide us with a minimum of 3 days notice otherwise you will incur the full charge of your original order.

 

NOT HOME AT THE TIME OF DELIVERY:

If you or your recipient are not home at the time of delivery, re-delivery may be available pending availability. Re-delivery fee: $25.00

This fee will be invoiced to you directly via email, this must be paid in full prior in order for the re-delivery to take place. Alternatively, pick up is available from our HQ in Camp Hill (Spread, 82 Bennett's Rd Camp Hill). 

If my recipient/ I am not home at the time of delivery, goods can be left unattended when written or verbal consent is given, however Say Cheese takes no responsibility for the condition of the products once left unattended. Please keep in mind, no temporary refrigeration is provided for goods.

Why is your re-delivery fee $25, but your original delivery fee is only $10?

Let's talk from a business perspective here! We try to keep our delivery fees ($10) as cost effective as possible to ensure this isn't an obstacle for you to purchase our platters - with the current cost of fuel and time it takes to get from A to B, deliveries don't really make us any money but we know it is a vital element to our business model. When  we have to fulfil a re-delivery, this takes time and money, hence the higher re-delivery fee of $25.

CANCELLATION & REFUND POLICY - GRAZING TABLES: 

Once the booking is confirmed, the date and time is yours and we decline any other enquiry, no matter how many we receive. In the unlikely circumstance that you need to cancel your booking, we do have a cancellation policy in place, this is as follows:

If your grazing table booking is cancelled more than 6 weeks out from your event date, you will receive a full refund minus a $150 non-refundable deposit.

If your grazing table booking is cancelled 2 - 6 weeks out (15 - 41 days) from your event date, you will forfeit your 50% deposit. Cancellations made within 2 weeks (14 days) of your event date will forfeit the full cost of the booking.

Change of dates are to be treated as a new booking and will still adhere to the above refund & cancellation policy. Decreasing the length of your grazing table booking is not permitted within 2 weeks from your event date. Where circumstances beyond our control prevent us from fulfilling any obligations under this contract, we will be released from this contract without penalty.

PAYMENT & SECURING YOUR BOOKING

On written confirmation you would like to proceed with your Say Cheese booking you agree to be bound by the following terms and conditions.

Platter boxes:

Full payment is required for all orders before the date of delivery/pick up. Proof of payment required for payment made via bank transfer rather than credit card.

Grazing tables:

Payable on agreeing to proceed with your Say Cheese grazing table booking is a 50% deposit. $150.00 of this deposit is non-refundable upon booking, unless cancellation takes place within close proximity of your event date (see below full cancellation policy). Full payment is required 4 weeks out from your event date. If your booking is made within 4 weeks of your event date, full payment is required.

Payment due dates are outlined on your invoice.

Your booking is not officially secured until a deposit has been received.

LOSS OF GOODS

If our tableware (boards, bowls, pots, props for styling, cheese knives) or tables are misplaced or damaged during your event, fees will apply for replacement at the full cost of purchasing a replacement.

The collection of goods will be pre-arranged before your event date.

A QUICK NOTE

Say Cheese reserves the right to substitute products and items when products or ingredients may not be available. All substitutes are of similar quality and value.

Pricing: Pricing is always subject to change. Each quote is only applicable to the enquiry.

Allergies: Grazing tables are not suitable for those who are allergic to nuts and are coeliac. Grazing tables are suitable for those who follow gluten free / dairy free / vegan / halal diets when notice is given, additional fees may apply for substitute products.

Weather: We do not provide refunds or offer date reschedules in case of bad weather on the date of your grazing table booking. In the event of rain, it is your responsibility to make an alternate arrangement. We strongly encourage having a wet weather plan in place.

Fly prevention: If your event is being held outdoors or in the warmer months of the year, we strongly recommend purchasing fly nets / Shoo Away devices to assist with keeping the pesky flys away. Unfortunately in QLD in the warmer month of the year, flys are inevitable but we do encourage you to have your event indoors to aid with this. 

It is your responsibility to provide fly nets should you wish to cover the food throughout your event.

Dealing with the heat: It is very important that your grazing table is located in a shady, cool location for the duration of the set up and event. Indoors with air-con is always preferable, particularly during the warmer months of the year.

Safety & Hygiene: It is the client's responsibility to ensure children and guests are kept away when we are setting up. We cannot take any responsibility for any damage to property or persons caused by non-compliance. Pets and other animals must be prevented from entering any area where food is being prepared or served to meet food hygiene and safety requirements.

Clean up: If you have elected not to proceed with a clean up service as part of your booking, we do require that you clean all of our tableware hire goods (dip bowls, boards, cheese knives) prior to collection.

Parking: Suitable parking must be provided for the duration of the grazing table set up. Please advise whether this is not possible (paid parking only available) during the planning and confirmation of your graze.