Shipping policy

NOT HOME AT THE TIME OF DELIVERY:

If you or your recipient are not home at the time of delivery, re-delivery may be available pending availability. Re-delivery fee: $25.00

This fee will be invoiced to you directly via email, this must be paid in full prior in order for the re-delivery to take place. Alternatively, pick up is available from our HQ in Camp Hill (Spread, 82 Bennett's Rd Camp Hill). 

If my recipient/ I am not home at the time of delivery, goods can be left unattended when written or verbal consent is given, however Say Cheese takes no responsibility for the condition of the products once left unattended. Please keep in mind, no temporary refrigeration is provided for goods.

Why is your re-delivery fee $25, but your original delivery fee is only $10?

Let's talk from a business perspective here! We try to keep our delivery fees ($10) as cost effective as possible to ensure this isn't an obstacle for you to purchase our platters - with the current cost of fuel and time it takes to get from A to B, deliveries don't really make us any money but we know it is a vital element to our business model. When  we have to fulfil a re-delivery, this takes time and money, hence the higher re-delivery fee of $25.